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Cannot copy inbox, error code 36

bernardChicago
bernardChicago
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Running Thunderbird 13.0.1 .. on OS 10.5.8 .. have been doing so for about 4 years. Tried to back up computer on June 30; backup failed: Error Code 36. Identified the problem as one Inbox (have 6 e-mail accounts Thunderbird). All other Inbox files can be copied. Tried doing a "dot_clean" still Inbox won't copy. Never had this problem before. No updates to OS or Thunderbird installed. Beyond puzzled where this is coming from. Any suggestions? (Can find Error Code 36 solutions on web--have run that--but there's nothing specific to Thunderbird). No problem downloading mail to this Inbox or opening mail .. I just can't copy it.

Running Thunderbird 13.0.1 .. on OS 10.5.8 .. have been doing so for about 4 years. Tried to back up computer on June 30; backup failed: Error Code 36. Identified the problem as one Inbox (have 6 e-mail accounts Thunderbird). All other Inbox files can be copied. Tried doing a "dot_clean" still Inbox won't copy. Never had this problem before. No updates to OS or Thunderbird installed. Beyond puzzled where this is coming from. Any suggestions? (Can find Error Code 36 solutions on web--have run that--but there's nothing specific to Thunderbird). No problem downloading mail to this Inbox or opening mail .. I just can't copy it.

Toutes les réponses (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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It is possible there is some corruption on the inbox file. The most likely cause (but not absolutely) is that the Inbox folder has not been compacted as frequently as it should. If there is some corruption and you compact that folder, you could lose emails. So do the following as a precaution.

  • Create a new folder.
  • Move all good wanted emails from Inbox into new folder.
  • Delete anything you do not want.
  • When Inbox is empty: Right click on Inbox folder and select 'Compact'.

Retry backing up, both the new folder and the Inbox (Even if empty).

Report back on results. Did both files get backed up this time?

bernardChicago
bernardChicago Auteur de la question
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Toad-Hall, thanks for your feedback .. your solution didn't quite work, but it was the inspiration as to what to do.

Basically, I wasn't able to move (as a block) about 100 e-mails to new folder. So, I began moving them 1 at time until I identified the dozen e-mails that were "the problem."

Since I couldn't delete or move them and since they were all that were left in the Inbox, I deleted the Inbox & Inbox.msf (via Finder ... User, Library, Thunderbird, Profile, etc.).

Then restarted computer.

Since then it's been working fine.