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Can't get my synched information on my new laptop.

  • 1 réponse
  • 1 a ce problème
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  • Dernière réponse par Paul

tvossler
tvossler
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I got my account set up on this new laptop and I told it to synch, but none of my information has shown up on here, yet. None of the tabs, bookmarks, passwords, history, addons, or preferences have shown up.

I got my account set up on this new laptop and I told it to synch, but none of my information has shown up on here, yet. None of the tabs, bookmarks, passwords, history, addons, or preferences have shown up.

Toutes les réponses (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

I would also strongly recommend that you update your copy of Firefox to the most recent version so that you have important stability and security fixes as well as new features. You can read more about how to do this here.