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There is an opaque blue screen appearing on tabs sometime

  • 5 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par Oxylatium

kahafeez
kahafeez
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Hello everyone,

I recently got malware in my computer by accidentally installing an application. Firefox's search engine and homepage kept changing, uninstalled the application and addons but still they kept coming back until I ran "Malware Bytes".

Now, only sometimes, I see an opaque blue layer on my tabs and the Minimize, Max, Close buttons. What is it? Does anyone has an idea? I am afraid it is related to the malware I got infected with.

Hello everyone, I recently got malware in my computer by accidentally installing an application. Firefox's search engine and homepage kept changing, uninstalled the application and addons but still they kept coming back until I ran "Malware Bytes". Now, only sometimes, I see an opaque blue layer on my tabs and the Minimize, Max, Close buttons. What is it? Does anyone has an idea? I am afraid it is related to the malware I got infected with.
Captures d’écran jointes

Modifié le par kahafeez

Toutes les réponses (5)

Oxylatium
Oxylatium
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It's probably an issue with the hardware acceleration or Aero on Win 7.

Could you type about:support in the location bar and copy here the section "graphics".

kahafeez
kahafeez Auteur de la question
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Oxylatium said

It's probably an issue with the hardware acceleration or Aero on Win 7. Could you type about:support in the location bar and copy here the section "graphics".

Graphics Adapter Description Intel(R) HD Graphics 3000 Adapter Drivers igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32

Adapter RAM Unknown Asynchronous Pan/Zoom none Device ID 0x0126 DirectWrite Enabled false (6.1.7600.16385) Driver Date 1-16-2013 Driver Version 9.17.10.2963 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Subsys ID 162b103c Supports Hardware H264 Decoding Yes Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote true AzureCanvasAccelerated 0 AzureCanvasBackend skia AzureContentBackend cairo AzureFallbackCanvasBackend cairo

Oxylatium
Oxylatium
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2013 is old for your Intel drivers, there are drivers from 2015: https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit

Could you verify your CPU is in the list of the driver release, and update the driver, please.

kahafeez
kahafeez Auteur de la question
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Oxylatium said

2013 is old for your Intel drivers, there are drivers from 2015: https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit Could you verify your CPU is in the list of the driver release, and update the driver, please.

Thanks for pointing it out buddy. I have updated my drivers. Here is the updated screenshot. If this problem reappears, I will share here. Many many thanks for your support

Oxylatium
Oxylatium
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Verify too that hardware acceleration is enabled in FF settings: https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration