We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

I downloaded 48.0.1 for OSX and the system reports it is a damaged file (downloaded 3 times--same problem); suggestions?

  • 7 réponses
  • 1 a ce problème
  • 15 vues
  • Dernière réponse par fdoug

more options

I downloaded 48.0.1 for OSX and the system reports it is a damaged file (downloaded 3 times--same problem); any suggestions?

Thanks!

I downloaded 48.0.1 for OSX and the system reports it is a damaged file (downloaded 3 times--same problem); any suggestions? Thanks!

Solution choisie

Good news, I got it to work but in an unconventional way.

I've not had problems with the Gatekeeper setting at "Mac App store and Identified Developers" before when updating Firefox so I did not change it.

I ran the firefox.app from the installer dmg volume and it worked. Quit it and I copied it to ~fdoug/Applications folder--it ran there fine. Quit it, copied it to ~Applications, ran it and it works fine now. Go figure. I'm guessing it was a permission issue of some type although my Get Info permission settings appear normal.

This is my work computer and Admin does use LANrev to install some packages. I also have an enterprise version of Sophos on the machine--maybe one of those was blocking something? (But I never had the problem before.)

I'll keep my eye on it and I'll have a conversation with our admin tech jockies--if I hear of anything worthy I'll share back to here.

Thank you FredMcD, Moses, and James. I really appreciated your quick help!

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (7)

more options
more options

Hi FredMcD, Yes I did. I suspect there is something wrong with the file that was posted.

more options

I downloaded the English (US) version and also tried the English (British) version. Still a problem. Attached is a screenshot of the error dialog.

more options

Try to download from Mozilla's FTP server.

https://ftp.mozilla.org/pub/firefox/releases/48.0.1/mac/en-US/

more options

Try this instead, Install an older version of Firefox {web link}

I have escalated this post for more help.

more options

fdoug said

Hi FredMcD, Yes I did. I suspect there is something wrong with the file that was posted.

fdoug said

I downloaded the English (US) version and also tried the English (British) version. Still a problem. Attached is a screenshot of the error dialog.

It is not a problem with the Mac version of Firefox 48.0.1 but due to say Gatekeeper on your system.

An example and possible fix options. http://apple.stackexchange.com/questions/175634/all-downloaded-files-cannot-be-opened-as-they-are-damaged-and-should-be-moved-t

more options

Solution choisie

Good news, I got it to work but in an unconventional way.

I've not had problems with the Gatekeeper setting at "Mac App store and Identified Developers" before when updating Firefox so I did not change it.

I ran the firefox.app from the installer dmg volume and it worked. Quit it and I copied it to ~fdoug/Applications folder--it ran there fine. Quit it, copied it to ~Applications, ran it and it works fine now. Go figure. I'm guessing it was a permission issue of some type although my Get Info permission settings appear normal.

This is my work computer and Admin does use LANrev to install some packages. I also have an enterprise version of Sophos on the machine--maybe one of those was blocking something? (But I never had the problem before.)

I'll keep my eye on it and I'll have a conversation with our admin tech jockies--if I hear of anything worthy I'll share back to here.

Thank you FredMcD, Moses, and James. I really appreciated your quick help!