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Re-installed windows and couldn't get my synced information, pressed Sync button when logged in, but still nothing. Any help?

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  • Dernière réponse par Paul

GeoPrey
GeoPrey
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So I have just re-installed my windows 10, installed a fresh Mozilla Firefox version and logged-in into my mozilla account, which I used before when Syncing my information. Since I didn't get back my synced information automatically i pressed Sync button (in Menu), but still nothing happened. How do I get back my Firefox information which I Synced before re-installing windows?

So I have just re-installed my windows 10, installed a fresh Mozilla Firefox version and logged-in into my mozilla account, which I used before when Syncing my information. Since I didn't get back my synced information automatically i pressed Sync button (in Menu), but still nothing happened. How do I get back my Firefox information which I Synced before re-installing windows?

Toutes les réponses (4)

Paul
Paul
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

GeoPrey
GeoPrey Auteur de la question
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Seburo said

Hi Thank you for your question about the Firefox Sync service. It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service. If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article. If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

I just tried recovering my bookmarks using tutorial in your link, but the problem is it only shows me one backup date and that date is today

GeoPrey
GeoPrey Auteur de la question
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So no one know how to solve this?

Paul
Paul
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Hi

Without a backup of the data before it was erased, I do not think that we will be able to recover it.