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Firefox crashes

  • 4 réponses
  • 4 ont ce problème
  • 2 vues
  • Dernière réponse par Happy112

jeff_graves
jeff_graves
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Firefox flashed an update prompt upon start up this morning like it was going to update. But never started. Now it only crashes and never starts, even if in safe mode. Tried multiple user profiles also. Just will not start.

Crash ID: bp-f3a78fe6-b6d7-4289-a776-a9f2f2160903

Firefox flashed an update prompt upon start up this morning like it was going to update. But never started. Now it only crashes and never starts, even if in safe mode. Tried multiple user profiles also. Just will not start. Crash ID: bp-f3a78fe6-b6d7-4289-a776-a9f2f2160903

Solution choisie

Backed up C:\Program Files (x86)\Mozilla Firefox. Downloaded new installer for 48.02 version of Firefox. Ran it. Browser came up clean with no settings lost.

This fixed my problem. Figure that the update must have been interrupted somehow, possibly by Lavasoft.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (4)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 48.0.2 Build ID 20160823121617 OS Windows 10 OS Version 10.0.10586

Signature: nsResProtocolHandler::nsResProtocolHandler

LavasoftTcpService.dll = Lavasoft Limited

jeff_graves said

Firefox flashed an update prompt upon start up this morning

Was it from Firefox or a pop-up? There have been a flood of fake update messages all over the web of late.

Update/disable your Lavasoft

jeff_graves
jeff_graves Auteur de la question
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Thanks for the suggestion, however, Lavasoft was up to date. Tried disabling it. Didn't help. Uninstalled it. Firefox still won't load. I think the update from Mozilla started the problem. Checking what it will take to reinstall it and save the current settings.

jeff_graves
jeff_graves Auteur de la question
more options

Solution choisie

Backed up C:\Program Files (x86)\Mozilla Firefox. Downloaded new installer for 48.02 version of Firefox. Ran it. Browser came up clean with no settings lost.

This fixed my problem. Figure that the update must have been interrupted somehow, possibly by Lavasoft.

Happy112
Happy112
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Well done, you   !
Would you be so kind as to mark   your   last post   (the one that says:   This fixed my problem)   as   Chosen Solution   so others will know and benefit from it   ?
Thank you   !