Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Unable to install the newest firefox version (49)

  • 1 réponse
  • 1 a ce problème
  • 2 vues
  • Dernière réponse par John99

Hindaria
Hindaria
more options

I download the new Firefox version from mozilla homepage.... while unpacking or clicking the exe-file there is a error message, that a file isn´t found. Then I unzip manually and try to install the setup.exe with the same result. Directly after the message my other browser opens a mozilla site (https://www.mozilla.org/de/firefox/installer-help/?channel=release&installer_lang=de) and another message that the download process is ended and it stops.

What should I do? I try it in different ways maybe 10 times with the same result

OS: Win 10 pro 64 Browser: Google Chrome last time I downloaded and try to install with IE Delete all downloading files, cookies and temp. files enough free space to install what is the problem and how can i fix it?

I download the new Firefox version from mozilla homepage.... while unpacking or clicking the exe-file there is a error message, that a file isn´t found. Then I unzip manually and try to install the setup.exe with the same result. Directly after the message my other browser opens a mozilla site (https://www.mozilla.org/de/firefox/installer-help/?channel=release&installer_lang=de) and another message that the download process is ended and it stops. What should I do? I try it in different ways maybe 10 times with the same result OS: Win 10 pro 64 Browser: Google Chrome last time I downloaded and try to install with IE Delete all downloading files, cookies and temp. files enough free space to install what is the problem and how can i fix it?

Toutes les réponses (1)

John99
John99
more options

These are the standard install instructions for Windows

That pasteable link should be a full ca 40MB installer. It sounds as if you are using a stub installer that does not download the full file straight away, and then causes you problems with the download.

Good luck. Please post back to say how you get on.