can't send email. timeout connecting to server. Worked yesterday. Works on other computers just stopped on this one. Windows 10
All of a sudden I can no longer send emails from Thunderbird. Works on other computers running windows 10 but not this one. I can still receive emails. Tried turning off both windows defender and windows firewall. Uninstalled and reinstalled Thunderbird. Deleted accounts and then added them back in . Still fails to send emails.
Solution choisie
Your domain for mail servers is ok, mail.batterybattery.ca is in MX record for your domain. Server IP is 209.15.208.71.
I just tried telnet your provider, but it doesn't respond on 587 (like it was filtered). Tried other ports and they seem fine.
Try using SSL and port 465 instead of 587 and tls.
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If you use Eset Antivirus, check ssl scanning, try turning it off. If this is the reason, go to Eset forums and look for proper solution or workaround, because turning it off permanently may not be a good idea.
I am using Windows Defender for Antivirus. Tried turning it off but it didn't help so I turned it back on.
try telneting your server telnet yourserver 587 then ask the server some questions, for example as explained here: https://support.microsoft.com/pl-pl/kb/153119
what i mean is to test if you can reach your server manually, then you will know where the problem lies... of course encryption can be the problem too. you can test the connection without encryption, but it may not be responsible to test it in untrusted network. you can test on localhost for example by using hmailserver etc. please treat my reply just as a clue to solution, not complete solution. you have to be careful not to leak your credentials by not using encrypted connections.
Find below the troubleshooting information. (Help/troubleshooting/copy to clipboard)
Application Basics
Name: Thunderbird Version: 45.4.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.4.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20160928132736 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (imap) mail.batterybattery.ca:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , mail.batterybattery.ca:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions
Lightning, 4.7.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Mail Summaries, 3.0.2, true, mailsummaries@mozillamessaging.com
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.4.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.glcontext.appVersion: 45.4.0
gfx.crash-guard.glcontext.deviceID: 0x22b1
gfx.crash-guard.glcontext.driverVersion: 10.18.15.4248
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: cd70b833-4150-4fcc-916c-1eaa170d572
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1478784003
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
print.printer_SEC30CDA7AA0BDF.print_bgcolor: false
print.printer_SEC30CDA7AA0BDF.print_bgimages: false
print.printer_SEC30CDA7AA0BDF.print_duplex: -437918235
print.printer_SEC30CDA7AA0BDF.print_edge_bottom: 0
print.printer_SEC30CDA7AA0BDF.print_edge_left: 0
print.printer_SEC30CDA7AA0BDF.print_edge_right: 0
print.printer_SEC30CDA7AA0BDF.print_edge_top: 0
print.printer_SEC30CDA7AA0BDF.print_evenpages: true
print.printer_SEC30CDA7AA0BDF.print_footercenter:
print.printer_SEC30CDA7AA0BDF.print_footerleft: &PT
print.printer_SEC30CDA7AA0BDF.print_footerright: &D
print.printer_SEC30CDA7AA0BDF.print_headercenter:
print.printer_SEC30CDA7AA0BDF.print_headerleft: &T
print.printer_SEC30CDA7AA0BDF.print_headerright: &U
print.printer_SEC30CDA7AA0BDF.print_in_color: true
print.printer_SEC30CDA7AA0BDF.print_margin_bottom: 0.5
print.printer_SEC30CDA7AA0BDF.print_margin_left: 0.5
print.printer_SEC30CDA7AA0BDF.print_margin_right: 0.5
print.printer_SEC30CDA7AA0BDF.print_margin_top: 0.5
print.printer_SEC30CDA7AA0BDF.print_oddpages: true
print.printer_SEC30CDA7AA0BDF.print_orientation: 0
print.printer_SEC30CDA7AA0BDF.print_page_delay: 50
print.printer_SEC30CDA7AA0BDF.print_paper_data: 1
print.printer_SEC30CDA7AA0BDF.print_paper_height: 11.00
print.printer_SEC30CDA7AA0BDF.print_paper_name:
print.printer_SEC30CDA7AA0BDF.print_paper_size_type: 0
print.printer_SEC30CDA7AA0BDF.print_paper_size_unit: 0
print.printer_SEC30CDA7AA0BDF.print_paper_width: 8.50
print.printer_SEC30CDA7AA0BDF.print_resolution: -437918235
print.printer_SEC30CDA7AA0BDF.print_reversed: false
print.printer_SEC30CDA7AA0BDF.print_scaling: 1.00
print.printer_SEC30CDA7AA0BDF.print_shrink_to_fit: false
print.printer_SEC30CDA7AA0BDF.print_to_file: false
print.printer_SEC30CDA7AA0BDF.print_unwriteable_margin_bottom: 0
print.printer_SEC30CDA7AA0BDF.print_unwriteable_margin_left: 0
print.printer_SEC30CDA7AA0BDF.print_unwriteable_margin_right: 0
print.printer_SEC30CDA7AA0BDF.print_unwriteable_margin_top: 0
Graphics
Adapter Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x22b1
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 10.18.15.4248
Driver Date: 8-4-2015
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.14393.351)
ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS Util
3.21.1
3.21.1
NSS SSL
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS S/MIME
3.21.1 Basic ECC
3.21.1 Basic ECC
I am reading the instruction regarding contacting the server via telnetting.
the telnet command is not recognized by my computer. Following the instructions to install the app I cannot find the app. However, the mail service is working with my phone and all (two) other computers on my local network. I don't think it is a problem at the other end. My other computers are also using Thunderbird.
Solution choisie
Your domain for mail servers is ok, mail.batterybattery.ca is in MX record for your domain. Server IP is 209.15.208.71.
I just tried telnet your provider, but it doesn't respond on 587 (like it was filtered). Tried other ports and they seem fine.
Try using SSL and port 465 instead of 587 and tls.
By the way, in Windows if you go into programs and functions / windows features, then on the list you can select telnet to install it. Sorry missed that :)
Thanks a bunch. SSL and Port 465 solved it. Installed telnet as well.