We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes on startup up. A dialogue with: "[Javascript Application] DragDropUpload exception in track ReferenceError: nsDragAndDrop is not defined"

  • 1 réponse
  • 3 ont ce problème
  • 5 vues
  • Dernière réponse par the-edmeister

BradThomas
BradThomas
more options

Firefox will have this dialogue appear on startup. After this dialogue appears, it blocks the user from doing anything with firefox. If the OK button is pressed to remove the dialogue box, it reappears.

I'm running OS X El Capitan ver. 10.11.06

Please help!

In addition I've noticed that if the first 'tab' from firefox is closed, firefox crashes. This has been ongoing for more than a year. What gives?

Thanks,

Brad

Firefox will have this dialogue appear on startup. After this dialogue appears, it blocks the user from doing anything with firefox. If the OK button is pressed to remove the dialogue box, it reappears. I'm running OS X El Capitan ver. 10.11.06 Please help! In addition I've noticed that if the first 'tab' from firefox is closed, firefox crashes. This has been ongoing for more than a year. What gives? Thanks, Brad

Toutes les réponses (1)

the-edmeister
the-edmeister
  • Moderator
more options

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.