Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

cannot sync to new computer

  • 1 réponse
  • 2 ont ce problème
  • 10 vues
  • Dernière réponse par the-edmeister

altao777
altao777
more options

I got a new mac air. Erased all software in old mac, reset to factory status and sold it. Downloaded firefox on new mac. I already had set up a sync account. I tried to sign in and sync. Nothing sincs. I have tried all tips on firefox. My sync account is verified, same email address, but nothing syncs. I remember at one point, when trying to go into firefox account, it didn't recognize my password. So I re-did password and set same password again. Now my firefox sync sincs nothing. Never changed email address. How can I recover my firefox data, bookmarks, settings etc... Again. I already tried all tips on support pages.

Thanks a lot for your help. Al

I got a new mac air. Erased all software in old mac, reset to factory status and sold it. Downloaded firefox on new mac. I already had set up a sync account. I tried to sign in and sync. Nothing sincs. I have tried all tips on firefox. My sync account is verified, same email address, but nothing syncs. I remember at one point, when trying to go into firefox account, it didn't recognize my password. So I re-did password and set same password again. Now my firefox sync sincs nothing. Never changed email address. How can I recover my firefox data, bookmarks, settings etc... Again. I already tried all tips on support pages. Thanks a lot for your help. Al

Toutes les réponses (1)

the-edmeister
the-edmeister
  • Moderator
more options

If you re-did (Reset) your Sync account password, even with same password you were using, the Sync service would have erased all your Sync data.

see the screenshot and take note of the warning message