Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Ensuring safety after "Critical Alert" popup scam.

  • 1 réponse
  • 1 a ce problème
  • 6 vues
  • Dernière réponse par FredMcD

LordofHats
LordofHats
more options

I ran into one of these scams, and used the task manager to close Firefox (I do use adblocker). I did a quick virus scan using MalwareBytes and Microsoft Security Center, both of which came up negative. I reopened Firefox and the popup return, so I closed it again and waited for the session to clear. After fifteen or so minutes I opened Firefox again, got a fresh session and Refreshed Firefox. I have reinstalled adblocker and I scanned for viruses again and still found nothing.

Is this an indication the popup was just a popup, or is there other security measures I should take?

I ran into one of these scams, and used the task manager to close Firefox (I do use adblocker). I did a quick virus scan using MalwareBytes and Microsoft Security Center, both of which came up negative. I reopened Firefox and the popup return, so I closed it again and waited for the session to clear. After fifteen or so minutes I opened Firefox again, got a fresh session and Refreshed Firefox. I have reinstalled adblocker and I scanned for viruses again and still found nothing. Is this an indication the popup was just a popup, or is there other security measures I should take?

Toutes les réponses (1)

FredMcD
FredMcD
more options

There are web pages that use scripts to lock the browser. Restarting the browser does not remove the page because it is stored in the session store.

If it's like the fake FBI/Interpol browser lock page, This add-on can stop such pages; disallow Script Button {web link} The Disallow Script button looks like a letter "M" and the title is the Minus Script, drag and drop the button on a toolbar. If the button is not displayed then nothing operates, except rules for plugins.