Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

firefox 53 keeps asking for permission to change my device, if I say "no", it won't open; if I say yes it opens but won't let me open hyperlinks from email.

  • 1 réponse
  • 3 ont ce problème
  • 3 vues
  • Dernière réponse par hc1871

hc1871
hc1871
more options

Hello,

I have just today started having this problem. I have Windows 10, Firefox 53, and Windows Live Mail for my email on a Surface Pro 3.

Every time I open Firefox after having closed it, it asks for permission to make changes to my device. If I say "no", Firefox won't load. If I say "yes", It will load a browser, but it won't open hyperlinks from my email anymore -- not in a separate tab like it used to or even at all. I click on the hyperlink in the email, and nothing happens.

However, if I don't open a Firefox browser first, but instead just open my email, the hyperlinks do work and open in separate Firefox tabs, which is what used to happen whether a Firefox browser was already open or not. And I don't get the "permission" pop-up box.

This all just started happening today. I can reproduce it, so I know I have pinpointed the problem, but I am not experienced enough to know how to correct it.

Your help would be appreciated. Thank you.

Hello, I have just today started having this problem. I have Windows 10, Firefox 53, and Windows Live Mail for my email on a Surface Pro 3. Every time I open Firefox after having closed it, it asks for permission to make changes to my device. If I say "no", Firefox won't load. If I say "yes", It will load a browser, but it won't open hyperlinks from my email anymore -- not in a separate tab like it used to or even at all. I click on the hyperlink in the email, and nothing happens. However, if I don't open a Firefox browser first, but instead just open my email, the hyperlinks do work and open in separate Firefox tabs, which is what used to happen whether a Firefox browser was already open or not. And I don't get the "permission" pop-up box. This all just started happening today. I can reproduce it, so I know I have pinpointed the problem, but I am not experienced enough to know how to correct it. Your help would be appreciated. Thank you.

Solution choisie

Hello again,

I have been trying different things ever since I posted and seem to have (knock on wood) fixed the problem for now.

It apparently had something to do with the Surface Pro 3 touch screen interface combined with the Firefox taskbar icon, because none of my problems occurred when I (finally) thought to try to open Firefox with my desktop icon, which I don't usually do.

I unpinned Firefox from the bottom taskbar, re-pinned it, and all problems seem to have vanished: everything is working the way it used to, even after re-boot. Touch screen works; mouse works, Firefox opens when it is supposed to; and no pop-ups from Firefox asking to make changes to my device (yay!)

I guess I found some weird little glitch or funky set-up quirk. I have seen other people ask similar questions to mine, but the suggested solutions on those threads didn't help me since I had nothing "set to administrator" that was connected to my problem.

Anyhoo, I hope this solution at least gives other people with similar difficulties to mine some help or ideas for other options to explore.

Thanks for the good vibes!  :)

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

hc1871
hc1871 Auteur de la question
more options

Solution choisie

Hello again,

I have been trying different things ever since I posted and seem to have (knock on wood) fixed the problem for now.

It apparently had something to do with the Surface Pro 3 touch screen interface combined with the Firefox taskbar icon, because none of my problems occurred when I (finally) thought to try to open Firefox with my desktop icon, which I don't usually do.

I unpinned Firefox from the bottom taskbar, re-pinned it, and all problems seem to have vanished: everything is working the way it used to, even after re-boot. Touch screen works; mouse works, Firefox opens when it is supposed to; and no pop-ups from Firefox asking to make changes to my device (yay!)

I guess I found some weird little glitch or funky set-up quirk. I have seen other people ask similar questions to mine, but the suggested solutions on those threads didn't help me since I had nothing "set to administrator" that was connected to my problem.

Anyhoo, I hope this solution at least gives other people with similar difficulties to mine some help or ideas for other options to explore.

Thanks for the good vibes!  :)