Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Why do messages keep reappearing in my inbox after they have been deleted or moved to other folders?

  • 4 réponses
  • 3 ont ce problème
  • 6 vues
  • Dernière réponse par Matt

BR16
BR16
more options

Am in the process of setting up Thunderbird (finally moving over from Eudora). Using IMAP, and I've installed BlueMail on my Android.

When I have Thunderbird open on my computer, I drag and drop emails from the Inbox to other folders. Or I will delete them by pressing the Delete key. Or I will mark them as Junk and drag them to the Junk Email folder.

However, these same emails keep reappearing in the Inbox, and I continue having to move or delete them.

What am I doing wrong?

Thanks!

Am in the process of setting up Thunderbird (finally moving over from Eudora). Using IMAP, and I've installed BlueMail on my Android. When I have Thunderbird open on my computer, I drag and drop emails from the Inbox to other folders. Or I will delete them by pressing the Delete key. Or I will mark them as Junk and drag them to the Junk Email folder. However, these same emails keep reappearing in the Inbox, and I continue having to move or delete them. What am I doing wrong? Thanks!

Toutes les réponses (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

When you click junk, the email should just move itself to the junk folder.

BR16
BR16 Auteur de la question
more options

Thanks Matt

No, when I click Junk (either the icon or with a j on the keyboard, it marks it as junk but sends it nowhere. I have been dragging them to the Junk folder manually.

BR16
BR16 Auteur de la question
more options

When I delete a message or move it out of the Inbox, Thunderbird reloads it. I can delete it ten times and it keeps coming back.

Apparently, there is a problem or significant delay with the synching mechanism. It will even happen with messages that are hours or a couple of days old. Any ideas?

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

If this hotmail? There have been issues with their mail servers not moving supposedly deleted mails on pop account for a couple of years now.