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I can't get firefox to restart after latest update

  • 3 réponses
  • 4 ont ce problème
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  • Dernière réponse par Scribe

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I updated Firefox and it says it needs to restart in order to complete the update, however it says "restarting", but never restarts.

I updated Firefox and it says it needs to restart in order to complete the update, however it says "restarting", but never restarts.

Toutes les réponses (3)

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Hi, you seem to be on v51.0 and the latest - released on 13th June is v54 - https://www.mozilla.org/en-US/firefox/54.0/releasenotes/

Try downloading from https://www.mozilla.org/en-US/firefox/all/

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

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You seem to be correct, however I clicked the link that you provided and got as far as restarting Firefox again and I got a message saying, "Update Failed...You don't have the permissions necessary to install this update. Please contact your system administrator."????!!!!!!!

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OK, try performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Note, the important bit above is - Delete Firefox from the Applications folder.

Please report back to say if this helped you!

Thank you.