Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

pdf.js viewer hangs on large file

more options

The file in question is: https://ia802606.us.archive.org/7/items/fiftyyearsinwall00clewuoft/fiftyyearsinwall00clewuoft.pdf which is 78 MB. It downloaded OK, but clicking on the "Download" button does nothing for about five minutes, and the dialog box "Opening <filename>" with the Save As option is still on my screen but grayed-out ten minutes later. In fact, it's overlaying this tab because it's always on top. Programming errors here: Click on "Download" produces no response, not even a spinner. It should say "Rendering file", or whatever it is doing, and show a progress bar. The time spent is unacceptable. We have gigahertz processors, remember? "Save As" doesn't save the file, at least not so far. What is the problem? What is it doing? Why no message? A dialog box from one tab should not show on top of another tab. Clicking twice on "Download" (because there's no indication the first click registered) should not open two dialog boxes, especially not one exactly on top of the other.

The file in question is: https://ia802606.us.archive.org/7/items/fiftyyearsinwall00clewuoft/fiftyyearsinwall00clewuoft.pdf which is 78 MB. It downloaded OK, but clicking on the "Download" button does nothing for about five minutes, and the dialog box "Opening <filename>" with the Save As option is still on my screen but grayed-out ten minutes later. In fact, it's overlaying this tab because it's always on top. Programming errors here: Click on "Download" produces no response, not even a spinner. It should say "Rendering file", or whatever it is doing, and show a progress bar. The time spent is unacceptable. We have gigahertz processors, remember? "Save As" doesn't save the file, at least not so far. What is the problem? What is it doing? Why no message? A dialog box from one tab should not show on top of another tab. Clicking twice on "Download" (because there's no indication the first click registered) should not open two dialog boxes, especially not one exactly on top of the other.

Solution choisie

Use an external PDF reader for files that large, the PDF.JS Viewer just can't handle large files efficiently.

There will be a new PDF Viewer in a future version of Firefox, from what I have read. Like maybe with Firefox 60.0 or thereabouts.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

more options

Solution choisie

Use an external PDF reader for files that large, the PDF.JS Viewer just can't handle large files efficiently.

There will be a new PDF Viewer in a future version of Firefox, from what I have read. Like maybe with Firefox 60.0 or thereabouts.