Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Latest update

  • 1 réponse
  • 10 ont ce problème
  • 1 vue
  • Dernière réponse par philipp

more options

I have had Firefox on my android phone SD card for over 14 months since I got the phone. After the update today, it has been moved back to the phone. Usually when this happened, I would go to apps for Firefox and press move to SD card with no problem. Now, the only thing showing is move to phone that is grayed out.No other option. It is on the phone and can not be moved to the card. Any suggestions would be greatly appreciated.

I have had Firefox on my android phone SD card for over 14 months since I got the phone. After the update today, it has been moved back to the phone. Usually when this happened, I would go to apps for Firefox and press move to SD card with no problem. Now, the only thing showing is move to phone that is grayed out.No other option. It is on the phone and can not be moved to the card. Any suggestions would be greatly appreciated.

Solution choisie

hi, unfortunately this was an intentional change as the option to put the app on the sd storage caused frequent crashes on some devices. some further reasons are outlined at https://bugzilla.mozilla.org/show_bug.cgi?id=1387384#c5 (please don't comment in bug reports if you don't contribute to a technical solution).

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

more options

Solution choisie

hi, unfortunately this was an intentional change as the option to put the app on the sd storage caused frequent crashes on some devices. some further reasons are outlined at https://bugzilla.mozilla.org/show_bug.cgi?id=1387384#c5 (please don't comment in bug reports if you don't contribute to a technical solution).