We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Windows 10 PC, firefox stuck/crashed, uninstalled, however now cannot reinstall.

  • 2 réponses
  • 2 ont ce problème
  • 4 vues
  • Dernière réponse par FredMcD

glfiedler
glfiedler
more options

Running Windows 10 PC and Firefox. Tried to log into Discover Card website but browser hung up with nothing but the spinning ring. Browser would not respond so I "ended task". Tried to restart but browser crashed before really "starting". Uninstalled browser. Downloaded Firefox and tried to reinstall but absolutely nothing happens. Just returns to desktop. Tried deleting the "Firefox installer" from my Download folder but error message states "can not delete file in use by Firefox." This is interesting because Firefox does not show up in my program list and it is not shown as "running" (or any other status) in the Task Manager yet the Firefox installer thinks it is running. My guess is the registry is corrupted. Since Firefox is not showing up in my program list I do not know which version I was running. (I always let you update the browser so I assume it is current).

Running Windows 10 PC and Firefox. Tried to log into Discover Card website but browser hung up with nothing but the spinning ring. Browser would not respond so I "ended task". Tried to restart but browser crashed before really "starting". Uninstalled browser. Downloaded Firefox and tried to reinstall but absolutely nothing happens. Just returns to desktop. Tried deleting the "Firefox installer" from my Download folder but error message states "can not delete file in use by Firefox." This is interesting because Firefox does not show up in my program list and it is not shown as "running" (or any other status) in the Task Manager yet the Firefox installer thinks it is running. My guess is the registry is corrupted. Since Firefox is not showing up in my program list I do not know which version I was running. (I always let you update the browser so I assume it is current).

Solution choisie

Problem solved. Used "Restart" instead of "Shut Down" followed by a "Reboot". I have no idea why that made a difference. I always thought Restart was simply a shut down automatically followed by a reboot. It appears I was wrong.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (2)

glfiedler
glfiedler Auteur de la question
more options

Solution choisie

Problem solved. Used "Restart" instead of "Shut Down" followed by a "Reboot". I have no idea why that made a difference. I always thought Restart was simply a shut down automatically followed by a reboot. It appears I was wrong.

FredMcD
FredMcD
more options

Whatever works, works.

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.