Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Restore emails

  • 1 réponse
  • 3 ont ce problème
  • 2 vues
  • Dernière réponse par christ1

Mis3456
Mis3456
more options

Hi there,

I have manually selected a new folder to save my emails which were originally from C drive into D drive (i have only made a copy of the C drive's files into D drive, so there are two copies of my emails now) as I was lack of storage. But my emails from the past have disappeared and I would like to retrieve them. I have tried changing the folders back to its original folder, but it didn't work. I have tried to Troubleshoot the profile as well

Thanks

Hi there, I have manually selected a new folder to save my emails which were originally from C drive into D drive (i have only made a copy of the C drive's files into D drive, so there are two copies of my emails now) as I was lack of storage. But my emails from the past have disappeared and I would like to retrieve them. I have tried changing the folders back to its original folder, but it didn't work. I have tried to Troubleshoot the profile as well Thanks

Toutes les réponses (1)

christ1
christ1
  • Top 25 Contributor
more options
I have manually selected a new folder to save my emails which were originally from C drive into D drive

Insufficient information. Note, people reading your post do not see what's happening on your screen. Please explain in more detail what steps you did. Include exact folder names and absolute path information. A screenshot usually helps as well. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

I have tried to Troubleshoot the profile as well

What does that mean?

In general, it is recommended to move the entire profile. When people attempt to move individual mail folders, they usually create a mess.