Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Thunderbird opens and emails are visible but then "Not Responding"

  • 1 réponse
  • 2 ont ce problème
  • 1 vue
  • Dernière réponse par Peter_D

Peter_D
Peter_D
more options

I have been using Thunderbird for over 10 years along with Kaspersky AV. Over the weekend an issue started when I open T/Bird... Emails download but after 30secs T/Bird freezes and shows "Not Responding" If I try and open an email it happens sooner. I have been working with Kaspersky for 2 days and have tried everything from their end including stopping all scanning and protection and completely deleting Kaspersky.................No difference I downloaded the latest version of T/Bird (52.3.0) No difference. I am running Windows 7 on a desktop and windows 10 on a laptop. Both are showing the same "Not Responding"" when trying to use T/Bird I have had the same Thunderbird / Kaspersky combination for well over 10 years with not one bit or trouble... I have started the PC in safe mode...same result

I cant get into any settings on T/Bird as it freezes before I can open anything

Help!! Peter

I have been using Thunderbird for over 10 years along with Kaspersky AV. Over the weekend an issue started when I open T/Bird... Emails download but after 30secs T/Bird freezes and shows "Not Responding" If I try and open an email it happens sooner. I have been working with Kaspersky for 2 days and have tried everything from their end including stopping all scanning and protection and completely deleting Kaspersky.................No difference I downloaded the latest version of T/Bird (52.3.0) No difference. I am running Windows 7 on a desktop and windows 10 on a laptop. Both are showing the same "Not Responding"" when trying to use T/Bird I have had the same Thunderbird / Kaspersky combination for well over 10 years with not one bit or trouble... I have started the PC in safe mode...same result I cant get into any settings on T/Bird as it freezes before I can open anything Help!! Peter
Captures d’écran jointes

Toutes les réponses (1)

Peter_D
Peter_D Auteur de la question
more options

Ok...... no suggestions.. I dont know whether i fixed it myself or Mozilla came to the party in secret

I complete deleted T/Bird including all background files. I completely removed all traces of Kaspersky with their assistance I re-installed Kaspersky with the original key then installed the latest version of T/Bird and TA Da ............all fixed

Thanks

Peter