Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

FIREFOX 56.0 prints completely blank pages on any printer

  • 3 réponses
  • 7 ont ce problème
  • 7 vues
  • Dernière réponse par mattcamp

themenace
themenace
more options

About an hour ago I received a message that a new version 56.0 was available for update. I installed the new version.

Everything seemed OK until I tried to print from some web pages. It gives no error messages but the print previews and print output is completely blank. This happens on 2 different printers. An EPSON WF-3620 an an HP OFFICEJET 8610.

I can login to my CHROME browser and print to both of these printers with no problems at all.

I need help as soon as possible on how to fix this problem

About an hour ago I received a message that a new version 56.0 was available for update. I installed the new version. Everything seemed OK until I tried to print from some web pages. It gives no error messages but the print previews and print output is completely blank. This happens on 2 different printers. An EPSON WF-3620 an an HP OFFICEJET 8610. I can login to my CHROME browser and print to both of these printers with no problems at all. I need help as soon as possible on how to fix this problem

Toutes les réponses (3)

mattcamp
mattcamp
more options

Fix printing problems in Firefox

themenace
themenace Auteur de la question
more options

The problem was solved by resetting printer margins in prefs.js. Something in the latest Firefox must have caused the problem. I have no idea how these strange values were set. I changed all of them to 0.5 and everything now seems to be OK.


.print_margin_bottom", "-1491308.125"); .print_margin_left", "0.300000011920929"); .print_margin_right", "0"); .print_margin_top", "-1491308.125");

mattcamp
mattcamp
more options

Good, glad you solved it.

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.