Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Can't log in to support.mozilla.org - or fidelity.com or cartalk.com

  • 2 réponses
  • 1 a ce problème
  • 13 vues
  • Dernière réponse par RandomTroll

more options

Beginning with version 56 I couldn't log in to fidelity.com. It would process my username and password for a few seconds then boot me back out to the login page without reporting an error. When I try to log in to cartalk.com it returns, 'access denied: You are not authorized to access this page.' (not the error message when I use the wrong password.) When I tried to log in to this forum I got 'Access denied You do not have permission to access this page.' So I'm submitting this message with Opera...

When I log in to fidelity.com from Opera it emits the attached error message in the picture attached, but emits no error messages for mozilla or cartalk.

This happens the same in safe mode.

Beginning with version 56 I couldn't log in to fidelity.com. It would process my username and password for a few seconds then boot me back out to the login page without reporting an error. When I try to log in to cartalk.com it returns, 'access denied: You are not authorized to access this page.' (not the error message when I use the wrong password.) When I tried to log in to this forum I got 'Access denied You do not have permission to access this page.' So I'm submitting this message with Opera... When I log in to fidelity.com from Opera it emits the attached error message in the picture attached, but emits no error messages for mozilla or cartalk. This happens the same in safe mode.
Captures d’écran jointes

Solution choisie

Try to enable third-party cookies globally.

To see all History and Cookie settings, choose:

If this works then you can consider to create a cookie allow exception for involved domains. See the storage inspector.

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (2)

more options

Solution choisie

Try to enable third-party cookies globally.

To see all History and Cookie settings, choose:

If this works then you can consider to create a cookie allow exception for involved domains. See the storage inspector.

more options

Thanks, this is it. I had forgotten that I had started limiting cookies and that some websites use cookies from other domains - fidelity & cartalk had cookies allowed. I'll figure out what other domains I need to allow.

Surprised safe mode didn't disable this.

The domains I needed to add were subdomains, oltx.fidelity.com and community.cartalk.com; I used to think only domains needed to be listed - I was wrong...

Modifié le par RandomTroll