Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Whenever I open the firefox browser before the firefox password tab pops up I keep getting a different authentication box appear

stormtide
stormtide
more options

Whenever I open the Firefox browser on windows 7 before the usual password box pops up I keep getting a different authentication box appear requesting username and password the notification reads as follows: The proxy moz-proxy://ge4telrrge3s4mjugyxdemjuemytkmbyg4ytmobqga.topcdn.org:443 is requesting a username and password. The site says: “Please enter your setupvpn.com Login & Password”. Can someone please advise what it is, where it has come from and how to resolve the issue please? I would be most grateful for some help with the issue. Kind regards

Whenever I open the Firefox browser on windows 7 before the usual password box pops up I keep getting a different authentication box appear requesting username and password the notification reads as follows: The proxy moz-proxy://ge4telrrge3s4mjugyxdemjuemytkmbyg4ytmobqga.topcdn.org:443 is requesting a username and password. The site says: “Please enter your setupvpn.com Login & Password”. Can someone please advise what it is, where it has come from and how to resolve the issue please? I would be most grateful for some help with the issue. Kind regards

Toutes les réponses (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What are your connection settings?

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

If you press the Esc key several times in a row quickly, hopefully you can break the authentication/reload cycle. Then it's worth trying to figure out what page is causing that (i.e., address in the address bar), as it may be from an extension or a completely different website.