Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes

  • 3 réponses
  • 1 a ce problème
  • 6 vues
  • Dernière réponse par dhutchins

dhutchins
dhutchins
more options

When I click on the Firefox icon to open it, I immediately get the Mozilla Crash Reporter. Every time. I tried opening in Safe Mode but cannot. I'm sorry, but I am not understanding your instructions that are below this area. I click on what you tell me, and what you say will happen doesn't happen. The contents of the latest crash report are pasted in a box below, as well as right here. Please let me know what else you might need from me. Crash ID: bp-ade1e803-8ab3-4556-8263-f22201171026

When I click on the Firefox icon to open it, I immediately get the Mozilla Crash Reporter. Every time. I tried opening in Safe Mode but cannot. I'm sorry, but I am not understanding your instructions that are below this area. I click on what you tell me, and what you say will happen doesn't happen. The contents of the latest crash report are pasted in a box below, as well as right here. Please let me know what else you might need from me. Crash ID: bp-ade1e803-8ab3-4556-8263-f22201171026

Toutes les réponses (3)

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 56.0 Build ID 20170926190823 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-ade1e803-8ab3-4556-8263-f22201171026 Signature: igd10iumd64.dll | RtlAllocateMemoryBlockLookaside | RtlAllocateHeap | ATL::AtlInternalQueryInterface

tmmon64.dll = Trend Micro UMH Monitor Engine

TmUmEvt64.dll = Trend Micro Eyes

atiuxp64.dll = Advanced Micro Devices

aticfx64.dll = Radeon DirectX 11 Driver = Advanced Micro Device

igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation

FredMcD
FredMcD
more options

Check your Trend Micro software for updates. +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

dhutchins
dhutchins Auteur de la question
more options

Thank you, FredMcD. I will have to get someone to look at this with me, so I will get back to you later. Dorothy