Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Why does Message Filter setup to 'Reply with Template' not including BCC address included in template?

  • 2 réponses
  • 1 a ce problème
  • 14 vues
  • Dernière réponse par Toad-Hall

amathis
amathis
more options

Problem: When a message filter auto-replies from template, it does not include the BCC address saved in the template. When I manually open the template, fill in the 'to' address, and send it works.

I am using a BCC Dropbox-type feature with a CRM that allows Contact records to be created when a special email address is included in the BCC of the email.

I have setup a message filter that runs upon new, unread messages, and automatically 'Reply from template' to a) Let the customer know that we received their support request and b) Send an email that includes the BCC address so that the CRM will create a new contact record.

Everything works except for one small thing: When a message filter auto-replies from template, it does not include the BCC address saved in the template. When I manually open the template, fill in the 'to' address, and send it works.

Problem: When a message filter auto-replies from template, it does not include the BCC address saved in the template. When I manually open the template, fill in the 'to' address, and send it works. I am using a BCC Dropbox-type feature with a CRM that allows Contact records to be created when a special email address is included in the BCC of the email. I have setup a message filter that runs upon new, unread messages, and automatically 'Reply from template' to a) Let the customer know that we received their support request and b) Send an email that includes the BCC address so that the CRM will create a new contact record. Everything works except for one small thing: When a message filter auto-replies from template, it does not include the BCC address saved in the template. When I manually open the template, fill in the 'to' address, and send it works.

Toutes les réponses (2)

amathis
amathis Auteur de la question
more options

bump?

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Have you tried doing the following?

right click on mail account name in Folder Pane and select 'Settings' select: 'Copies & folders' select: 'Bcc thee email addresses' type in the email address click on OK

In Template, remove all To and Bcc emails addresses. The filter should insert the TO email address and the Account Settings for that account should then auto add the Bcc. Please test this and report back on results.