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Installed newest version of Firefox on my pc and now I am unable to login to my netflix account.

  • 1 réponse
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  • Dernière réponse par user633449

BoulderPaul
BoulderPaul
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When I go to netflix and I sign in with my email enter my password and then click the login button both the email field and password field erase themselves and I am not logged into my account. Logging into my netflix account worked fine before downloading and installing the latest version of FIrefox. Please assist me by providing instructions on how to fix this problem. Thank you.

When I go to netflix and I sign in with my email enter my password and then click the login button both the email field and password field erase themselves and I am not logged into my account. Logging into my netflix account worked fine before downloading and installing the latest version of FIrefox. Please assist me by providing instructions on how to fix this problem. Thank you.

Solution choisie

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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user633449
user633449
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Solution choisie

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.