Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

How can I import bookmarks after refreshing Firefox?

  • 3 réponses
  • 5 ont ce problème
  • 1 vue
  • Dernière réponse par Mkll

maries2
maries2
more options

I refreshed Firefox this morning and the original issue (slow opening speed for the browser) is now resolved, but I had no idea my bookmarks would go away (among other problems). I have tried two things many articles seem to point to, which are: 1) When I click "Bookmarks" from the file menu, select "show all", then in the dialog box that appears I click "import and back-up", select "restore", I've clicked on several recent dates to restore to a date. No matter which date I choose I receive the message "unable to process the backup file" 2) When I do the same process but instead of selecting a date, I click "restore" and "choose file" and select one of the files from the "old firefox data" folder on my desktop, the same error message occurs ("unable to process the backup file").

What else can I do to fix this?

I refreshed Firefox this morning and the original issue (slow opening speed for the browser) is now resolved, but I had no idea my bookmarks would go away (among other problems). I have tried two things many articles seem to point to, which are: 1) When I click "Bookmarks" from the file menu, select "show all", then in the dialog box that appears I click "import and back-up", select "restore", I've clicked on several recent dates to restore to a date. No matter which date I choose I receive the message "unable to process the backup file" 2) When I do the same process but instead of selecting a date, I click "restore" and "choose file" and select one of the files from the "old firefox data" folder on my desktop, the same error message occurs ("unable to process the backup file"). What else can I do to fix this?

Solution choisie

local directory.

Lire cette réponse dans son contexte 👍 2

Toutes les réponses (3)

Mkll
Mkll
more options

Hello, type about:profiles in your url bar. Then click on Open Folder, then open Old Firefox Data and drag everything from there into the new profile folder. Then restart Firefox. If this solved your problem, please Mark as Solution.

maries2
maries2 Auteur de la question
more options

Do I click "open folder" to the right of "root directory" or "local directory"

Mkll
Mkll
more options

Solution choisie

local directory.