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Firefox can't print

  • 5 réponses
  • 2 ont ce problème
  • 8 vues
  • Dernière réponse par Lame_Duck

Lame_Duck
Lame_Duck
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Whenever I try to print, my printer warms up but nothing is printed. I don't get any error messages, it happens regardless of what site I'm trying to print from and I don't have any problems printing from Internet Explorer or any other program. I've been through the troubleshooting suggestions at https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox to no avail.

Update: I did some more diagnosing and the problem seems slightly different than it initially seemed; "printing" to Microsoft XPS Document Writer results in a blank document, which, again, doesn't happen with Internet Explorer, so I enabled printing of blank pages in the printer properties and now trying to print from Firefox results in an empty page being "printed".

Whenever I try to print, my printer warms up but nothing is printed. I don't get any error messages, it happens regardless of what site I'm trying to print from and I don't have any problems printing from Internet Explorer or any other program. I've been through the troubleshooting suggestions at https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox to no avail. Update: I did some more diagnosing and the problem seems slightly different than it initially seemed; "printing" to Microsoft XPS Document Writer results in a blank document, which, again, doesn't happen with Internet Explorer, so I enabled printing of blank pages in the printer properties and now trying to print from Firefox results in an empty page being "printed".

Modifié le par Lame_Duck

Solution choisie

Well, not exactly an ideal solution but refreshing Firefox resolved the problem. For anyone else having the same issue: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

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Toutes les réponses (5)

Zombieslayer57
Zombieslayer57
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Are you sure that it is the web browser and not the printer? That sounds like a printer problem like it might be out of ink, or it is broken.

Lame_Duck
Lame_Duck Auteur de la question
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Yes, I'm quite sure; as I said, I'm able to print from other programs without any problem.

Shadow110
Shadow110
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See if useful : http://kb.mozillazine.org/Problems_printing_web_pages

Please let us know if this solved your issue or if need further assistance.

Lame_Duck
Lame_Duck Auteur de la question
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Pkshadow said

See if useful : http://kb.mozillazine.org/Problems_printing_web_pages Please let us know if this solved your issue or if need further assistance.

No, none of that helped.

I did some more diagnosing, however, and the problem seems slightly different than it initially seemed; "printing" to Microsoft XPS Document Writer results in a blank document, which, again, doesn't happen with Internet Explorer, so I enabled printing of blank pages in the printer properties and now trying to print from Firefox results in an empty page being "printed".

Lame_Duck
Lame_Duck Auteur de la question
more options

Solution choisie

Well, not exactly an ideal solution but refreshing Firefox resolved the problem. For anyone else having the same issue: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings