I receive an error message ("mailbox unavailable") when I send an email showing a forwarding address as my email address.
A forwarding address forwards email to my ATT.net account. In Account Settings I replaced my ATT address with a forwarding address. Until this week, it worked - email recipients saw only my forwarding address. Now I get an error message -“mail server says mailbox unavailable.” To send email I must change the address in Account Settings to the ATT address. Did something change in Thunderbird? How can I again send emails so the recipient only sees my forwarding address? (I know I can show it as a “reply to” address, but then the recipient sees both addresses.)
Toutes les réponses (6)
I would guess something changed at ATT. Is there some reason you can not use the correct SMTP server to send the mail instead of the ATT one?
ATT says nothing has changed. I just prefer to have my emails only show my forwarding address (rather than showing the ATT address and then including a "reply to" line with the forwarding address. I was able to do this until Tuesday, and then I started getting error messages from Thunderbird.
Clearly something has changed. Thanks ATT for your usual high standard of gold level support.
But you did not answer the question I asked. What is the reason you are using ATT SMTP server instead of the correct one for the relevant mail account?
I just prefer to have my emails only show my forwarding address (rather than showing the ATT address and then including a "reply to" line with the forwarding address.
That is not a reason to be using ATT SMTP server.
Thank you for your help. I apologize for not understanding your question previously.
Thunderbird Account Settings show the correct outbound server (outbound.att.net), and the settings for that outbound server show my correct ATT user name. Several years ago I changed the address shown in the Email Address box of Account Settings from my ATT address to the forwarding address. (This did not change the outbound server or my user name in Account Settings.) Everything worked fine, I was able to send emails and they all showed that they came from the forwarding address. Earlier this week I started receiving error messages every time I sent an email. The only way I found to fix this was to remove my forwarding address from the Email Address box in Account Settings and insert my ATT address. That allowed me to send emails, but they show they are coming from the ATT address (adding my forwarding address as a reply to address).
Is the incoming address @ATT? if it is not it is not the correct server to use.
lets cut to the chase, please post the troubleshooting information to your post (or at least the mail and news accounts part of it. The rest is not really relevant to this discussion.
To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Here it is:
Application Basics
Name: Thunderbird Version: 52.4.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.4.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20171004092449 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account9:
INCOMING: account9, , (pop3) inbound.att.net:995, SSL, passwordCleartext
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