https://portal.office.com/landing page loading error
Hi,
I can no longer see my email account from work using Microsoft's 365 Portal. After I successfully log in, (it takes two screens to log in, I see a blank page. Pressing F12 shows the following debugging error:
Could not load the source for https://portal.office.com/landing. [Exception... "Component returned failure code: 0x80470002 (NS_BASE_STREAM_CLOSED) [nsIInputStream.available]" nsresult: "0x80470002 (NS_BASE_STREAM_CLOSED)" location: "JS frame :: resource://devtools/shared/base-loader.js -> resource://devtools/shared/DevToolsUtils.js :: onResponse :: line 482" data: no] Stack: onResponse@resource://devtools/shared/base-loader.js -> resource://devtools/shared/DevToolsUtils.js:482:23 onStopRequest@resource://gre/modules/NetUtil.jsm:131:17 Line: 482, column: 0
The start page for the whole login process is: https://login.microsoftonline.com ...
Thanks for your help.
- Neil Shore
Solution choisie
That address
https://portal.office.com/landing
gives me a 404 (not found) error.
After logging in, what if you try:
https://outlook.office365.com/owa/
The site should redirect you to your mailbox based on your account information.
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Please : https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer and https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
Please let us know if this solved your issue or if need further assistance.
Hi,
Tried the suggestions. No success. The only extension I have is "Adblock Plus". Enabled or Disabled it did not fix the problem.
Any further suggestions are welcome.
- Neil
You can try uBlock Origin as a replacement for Adblock Plus to see if that works better (lower memory footprint).
- https://addons.mozilla.org/firefox/addon/ublock-origin/
- https://github.com/gorhill/uBlock/wiki/Element-picker
You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").
Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.
You can't recover from this 'forget' unless you have a backup of involved files.
If you revisit a 'forgotten' website then data from that website will be saved once again.
Solution choisie
That address
https://portal.office.com/landing
gives me a 404 (not found) error.
After logging in, what if you try:
https://outlook.office365.com/owa/
The site should redirect you to your mailbox based on your account information.
Thanks. The link shows me my email.
Thanks again.
- Neil