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Firefox crashes

  • 3 réponses
  • 2 ont ce problème
  • 1 vue
  • Dernière réponse par cor-el

Puterwiz60
Puterwiz60
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I am in safe mode browsing and it has not crashed as of yet. In regular mode, firefox keeps crashing.

I am in safe mode browsing and it has not crashed as of yet. In regular mode, firefox keeps crashing.

Toutes les réponses (3)

Shadow110
Shadow110
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Please : https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer and https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

Note: Any customization will revert back to default, you will also maybe need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

Puterwiz60
Puterwiz60 Auteur de la question
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I have tried everything you said and firefox is still crashing. I created a new profile and then synced. How can I ssend my profile for someone to look at to find the problem?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports "on the "Help -> Troubleshooting Information" (about:support) page".

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

You can try to disable hardware acceleration in Firefox.

Close and restart Firefox after toggling this setting to make the change effective.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.