Support Volunteers have nothing to do with Forced Updates. It was update as it is insecure and no longer will get updates and is hack-able now. As well terms of use are within Mozilla's prerogative. To submit suggestions for new or changed features, may I suggest: Feedback: *https://qsurvey.mozilla.com/s3/FirefoxInput/ Sorry to hear those things are missing. They are actually there. Your Profile may have had some corruption in it and a new Profile was made. Please look on the Desktop to see if there is a folder called OldFirefoxData. If there is your old Profile is in there. If not : *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem. Never work with original files. *https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox Going back : unfortunately 56.0.2 and below is no longer safe to use for every day use do to secuity issues, but 52.5.2 ESR. It will continue to get security updates until May 2018, and you can download and install it from this page: *https://www.mozilla.org/en-US/firefox/organizations/all/ <b>Note : Legacy Extensions will be deleted or removed in any version update after May 2018</b>. You should make a backup of your Profile before going back and just because: *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Please let us know if this solved your issue or if need further assistance.