My sent folder is corrupted and repair does not help. Thunderbird Version 45.8.0 on Macbook Pro, OS 10.7.5.
I am using Thunderbird Version 45.8.0 on my Macbook Pro, running OS 10.7.5.
My 'Sent' folder is corrupted and cannot be opened. I have tried the 'Repair' facility, but this has not helped and cannot find useful advice in the community..
I realise that this version of Thunderbird is no longer supported, but I cannot afford to buy a New Mac merely to upgrade Thunderbird. I just hope you have a solution for me.
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My 'Sent' folder is corrupted and cannot be opened.
How do you determine it is corrupted? What prevents you from opening the Sent folder? How do you 'open' the Sent folder anyway?
As with all folders, the way to open is to click on it. When I do so, I get a blank screen. The title of the folder is also in grey italics, which not normal.
Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.
Application Basics
Name: Thunderbird Version: 45.8.0 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:45.0) Gecko/20100101 Thunderbird/45.8.0 Profile Folder: Show in Finder Application Build ID: 20170305125302 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (imap) mail.electro-pen.co.uk:143, plain, passwordCleartext OUTGOING: , smtp.electro-pen.co.uk:587, plain, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports http://crash-stats.mozilla.com/report/index/bp-2461ecf3-c9bb-4d12-9882-3e9f00170914 (15/09/2017)
Extensions Lightning, 4.7.8, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 45.8.0 gfx.blacklist.direct2d: 3 gfx.blacklist.layers.direct3d9: 3 gfx.blacklist.webgl.msaa: 4 gfx.crash-guard.glcontext.appVersion: 45.8.0 gfx.crash-guard.glcontext.deviceID: 0x71c5 gfx.crash-guard.status.glcontext: 2 layers.acceleration.disabled: false mail.openMessageBehavior.version: 1 mail.spotlight.firstRunDone: true mailnews.database.global.datastore.id: 9bc64ffc-6e7c-e343-bbbc-77cc55cbafc mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1518545021 places.history.expiration.transient_current_max_pages: 80531 plugin.importedState: true privacy.donottrackheader.enabled: true
Graphics
Vendor ID: 0x1002 Device ID: 0x71c5 WebGL Renderer: ATI Technologies Inc. -- ATI Radeon X1600 OpenGL Engine -- 2.1 ATI-7.4.1 GPU Accelerated Windows: 0. Blocked for your graphics card because of unresolved driver issues.
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: none AzureContentBackend: quartz
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.12 4.12
NSS 3.21.3 Basic ECC 3.21.3 Basic ECC
NSS Util 3.21.3 3.21.3
NSS SSL 3.21.3 Basic ECC 3.21.3 Basic ECC
NSS S/MIME 3.21.3 Basic ECC 3.21.3 Basic ECC
This is an IMAP account. Can you login to your account via webmail, and check that all messages are on the server?
INCOMING: account1, , (imap) mail.electro-pen.co.uk:143,
Is it intentionally not to use an encrypted connection for IMAP?
Do you have 'Synchronization' enabled for the account in Thunderbird? https://support.mozilla.org/kb/imap-synchronization
If the Repair Folder step doesn't help, you could rebuild the Sent folder according to these instructions. Basically, you copy existing messages to another folder, delete the Sent mbox and msf files from the profile folder, then restart TB to automatically create a new Sent folder. With an IMAP account, the sent messages should then download from the IMAP server. To open the profile folder, Help/Troubleshooting Information, click Open Folder; close TB before making any changes.
As I notice your domain is hosted by Fasthosts, you may want to consider setting up your accounts with secure settings.