Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

firefox not loading search screen correctly

  • 2 réponses
  • 11 ont ce problème
  • 8 vues
  • Dernière réponse par paulmck1

more options

when typing a g google search the display page will load only one or two results randomly on the page. It looks like there are gaps. When I run my mouse all over the results page it then brings up some of the missing (hidden?) search results. Odd thing is If I open a new tab, type exactly the same search criteria the search results page will load correctly. If I do this for a further 2 or 3 tabs one will not load correctly (exactly the same as the first one i described above) but others will. Has only happened since latest update installed. Have deleted and reinstalled several times. No difference.

when typing a g google search the display page will load only one or two results randomly on the page. It looks like there are gaps. When I run my mouse all over the results page it then brings up some of the missing (hidden?) search results. Odd thing is If I open a new tab, type exactly the same search criteria the search results page will load correctly. If I do this for a further 2 or 3 tabs one will not load correctly (exactly the same as the first one i described above) but others will. Has only happened since latest update installed. Have deleted and reinstalled several times. No difference.

Solution choisie

Hi, it seems there is an issue that only affects users who have turned off cleartype font rendering within their windows settings. So a workaround for the moment would either be to turn cleartype back on or disabling hardware acceleration in Firefox: Firefox's performance settings https://support.mozilla.org/en-US/kb/performance-settings

If this fixes the issue please report back .

If not please try 7min fix : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.1 with a Full Version Installer

Fyi I do not know if concerns you but please read : https://www.howtogeek.com/345946/microsoft-blocks-all-windows-7-security-updates-unless-you-have-antivirus/

Please let us know if this solved your issue or if need further assistance.

Lire cette réponse dans son contexte 👍 3

Toutes les réponses (2)

more options

Solution choisie

Hi, it seems there is an issue that only affects users who have turned off cleartype font rendering within their windows settings. So a workaround for the moment would either be to turn cleartype back on or disabling hardware acceleration in Firefox: Firefox's performance settings https://support.mozilla.org/en-US/kb/performance-settings

If this fixes the issue please report back .

If not please try 7min fix : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.1 with a Full Version Installer

Fyi I do not know if concerns you but please read : https://www.howtogeek.com/345946/microsoft-blocks-all-windows-7-security-updates-unless-you-have-antivirus/

Please let us know if this solved your issue or if need further assistance.

more options

went to the total uninstall and re-install as per your instructions and it is working a treat. Thank you so much you rock!!