Why when I try to upload a jpeg on a site does Mozilla shut down?
Specifically on facebook when I click on the icon to add a picture Firefox closes instead of allowing me to upload a jpeg.
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Is the browser closing, or did it crash?
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
Your user agent shows that you run Firefox in compatibility mode for Windows 98 (NT 4.10).
- Mozilla/5.0 (Windows NT 4.10; rv:52.0) Gecko/20100101 Firefox/52.0
Check that you do not run Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.
See also: