Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Trying to restore bookmark backup not working

  • 2 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par cor-el

lilushz
lilushz
more options

Firefox crashed. After I restarted it, I noticed all my cookies, bookmarks and history were gone. When I tried to restore my bookmarks from backup, however, it says "unable to process the backup file". It does this with any backup I click. Can I resolve this in any way at all? I had a lot of important stuff in my backups.

Firefox crashed. After I restarted it, I noticed all my cookies, bookmarks and history were gone. When I tried to restore my bookmarks from backup, however, it says "unable to process the backup file". It does this with any backup I click. Can I resolve this in any way at all? I had a lot of important stuff in my backups.

Toutes les réponses (2)

Standard8
Standard8
more options

Hi, we're sorry you're having an issue.

Please can you go to Tools -> Web Developer -> Browser Console which will open a new window.

Then try importing one or two of your backups again, and see if any messages appear there.

If they do, please can you copy and paste them here, or take a screenshot?

That will hopefully give us more information to understand what's happening and advise you from there.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.