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Starting just days ago, I can't attach a document to my emails in firefox, but I can if I use another browser

  • 3 réponses
  • 2 ont ce problème
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  • Dernière réponse par TriciaS

TriciaS
TriciaS
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When I hit "attach" I am brought to my files, but when I click on one, the file list disappears but nothing is attached to the email. This just started happening, so perhaps it's a result of a firefox upgrade. I can attach documents if I use another browser, like IE.

When I hit "attach" I am brought to my files, but when I click on one, the file list disappears but nothing is attached to the email. This just started happening, so perhaps it's a result of a firefox upgrade. I can attach documents if I use another browser, like IE.

Toutes les réponses (3)

Shadow110
Shadow110
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Hi, please : Try Firefox Safe Mode to TEST & see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
TriciaS
TriciaS Auteur de la question
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Thanks for the suggestions so far, but neither has solved the problem.