server outage
As of 12:30 PDT I am still unable to log in to my email server using Thunderbird. Receive msg. that (Thunderbird) could not log on to server. I can access email through a different reader. Any idea why I cannot log on using Thunderbird?
Solution choisie
I edited the last post so I could read it, but I have no answers to why anything does or does not work at ATT or Yahoo. They are to me a black hole which accepts reports that nothing useful ever comes out of.
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In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
Thunderbird did NOT work in TB Safe mode. Microsoft Security Essentials V 4.9.218.0 Malwarebytes Premium 3.1.2
Application Basics
Name: Thunderbird Version: 52.9.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180709124824 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) inbound.att.net:995, SSL, passwordCleartext
OUTGOING: , outbound.att.net:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions
Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Theme Font & Size Changer, 56.0, true, {f69e22c7-bc50-414a-9269-0f5c344cd94c}
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1532017935
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 52.9.1
font.minimum-size.x-western: 12
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Comic Sans MS
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 14
gfx.crash-guard.d3d11layers.appVersion: 52.9.1
gfx.crash-guard.d3d11layers.deviceID: 0x1381
gfx.crash-guard.d3d11layers.driverVersion: 22.21.13.8205
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.glcontext: 2
gfx.direct2d.disabled: false
gfx.direct3d.last_used_feature_level_idx: 0
layers.acceleration.disabled: false
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 0e336812-c8f5-4eab-8fb1-2bdd9cd0ebd
media.gmp.storage.version.observed: 1
network.cookie.cookieBehavior: 2
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1532017625
places.history.enabled: false
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
print.printer_Brother_HL-4040CN_series.print_bgcolor: false
print.printer_Brother_HL-4040CN_series.print_bgimages: false
print.printer_Brother_HL-4040CN_series.print_duplex: -437918235
print.printer_Brother_HL-4040CN_series.print_edge_bottom: 0
print.printer_Brother_HL-4040CN_series.print_edge_left: 0
print.printer_Brother_HL-4040CN_series.print_edge_right: 0
print.printer_Brother_HL-4040CN_series.print_edge_top: 0
print.printer_Brother_HL-4040CN_series.print_evenpages: true
print.printer_Brother_HL-4040CN_series.print_footercenter:
print.printer_Brother_HL-4040CN_series.print_footerleft:
print.printer_Brother_HL-4040CN_series.print_footerright:
print.printer_Brother_HL-4040CN_series.print_headercenter:
print.printer_Brother_HL-4040CN_series.print_headerleft:
print.printer_Brother_HL-4040CN_series.print_headerright:
print.printer_Brother_HL-4040CN_series.print_in_color: true
print.printer_Brother_HL-4040CN_series.print_margin_bottom: 0.5
print.printer_Brother_HL-4040CN_series.print_margin_left: 0.5
print.printer_Brother_HL-4040CN_series.print_margin_right: 0.5
print.printer_Brother_HL-4040CN_series.print_margin_top: 0.5
print.printer_Brother_HL-4040CN_series.print_oddpages: true
print.printer_Brother_HL-4040CN_series.print_orientation: 0
print.printer_Brother_HL-4040CN_series.print_page_delay: 50
print.printer_Brother_HL-4040CN_series.print_paper_data: 1
print.printer_Brother_HL-4040CN_series.print_paper_height: -1.00
print.printer_Brother_HL-4040CN_series.print_paper_name:
print.printer_Brother_HL-4040CN_series.print_paper_size_unit: 0
print.printer_Brother_HL-4040CN_series.print_paper_width: -1.00
print.printer_Brother_HL-4040CN_series.print_resolution: 600
print.printer_Brother_HL-4040CN_series.print_reversed: false
print.printer_Brother_HL-4040CN_series.print_scaling: 1.00
print.printer_Brother_HL-4040CN_series.print_shrink_to_fit: false
print.printer_Brother_HL-4040CN_series.print_to_file: false
print.printer_Brother_HL-4040CN_series.print_unwriteable_margin_bottom: 0
print.printer_Brother_HL-4040CN_series.print_unwriteable_margin_left: 0
print.printer_Brother_HL-4040CN_series.print_unwriteable_margin_right: 0
print.printer_Brother_HL-4040CN_series.print_unwriteable_margin_top: 0
privacy.donottrackheader.enabled: true
security.sandbox.content.tempDirSuffix: {33eaac2f-d5ab-40eb-a6b1-ba6d2a23ed9f}
Graphics
GPU #1
Description: NVIDIA GeForce GTX 750
Vendor ID: 0x10de
Device ID: 0x1381
RAM: 1024
Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version: 22.21.13.8205
Driver Date: 5-1-2017
Features
Direct2D: true
DirectWrite: true (6.2.9200.22164)
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: direct2d 1.1
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d 1.1
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
Are you using an ATT secure mail key as the password in TB?
"ATT secure mail key"? I don't know what you are referring. I have been using my password w/o any problems for years. Thunderbird has been working fine until yesterday so I don't think the problem is with my password.
wrangler53 said
"ATT secure mail key"? I don't know what you are referring. I have been using my password w/o any problems for years. Thunderbird has been working fine until yesterday so I don't think the problem is with my password.
ATT not longer support passwords. read the information in the link sfhowes gave you.
Well, today I was able to use Thunderbird again but I am at a loss as to explain why. I did find info on ATT.net support about Secure mail key. I attempted to follow their directions to create a key but the process did not appear to work. I got as far as entering a nickname for the key but when I clicked on the "Create Key" tab nothing happened. I did not see a key created nor was there an options for me to create a key.
When I tried using Thunderbird this A.M. I logged in using my same old password and I was able to receive my emails. There was an email from AT&T notifying me that my profile had been changed with a link to a page to contact if I had not made the change. Since I had not been able to enter a secure key, as far as I could tell, I clicked on the link. It was absolutely useless! It simply sent me to pages with general info about secure key! Really aggravating! I then logged in to my AT&T profile to see what had changed, I selected the "Secure Key" option and all I received was the same screen I had used to "Create Secure Key" (i.e., enter nickname, create key.) Totally useless! More aggravation!
Still have no idea what happened. Did AT&T create a secure key without informing me what it is? Why cannot I find the key if it was created? Did the secure key requirement actually have anything to do with why I could not use Thunderbird for two day?
Modifié le par Matt
Solution choisie
I edited the last post so I could read it, but I have no answers to why anything does or does not work at ATT or Yahoo. They are to me a black hole which accepts reports that nothing useful ever comes out of.