Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Unable to connect to gmail server intermittently

  • 2 réponses
  • 1 a ce problème
  • 5 vues
  • Dernière réponse par elf69

elf69
elf69
more options

A friend has intermittent issue with thunderbird and gmail server. Sometimes she can stay connected for hours but then when sending an email it will error and say cannot connect to gmail server. While at same time not saving the email she just wrote. not is send or drafts.

Her phone works fine with gmail. The issue is on two computers and not just in one location as she takes her laptop with her to other locations.

She uses imap settings, and it has only started this in last few weeks.

We have been forced to setup windows live mail as thunderbird has become unreliable. She prefers thunderbird. She is a school teacher and needs reliable emails. She does not like the web interface of gmail hence thunderbird.

A friend has intermittent issue with thunderbird and gmail server. Sometimes she can stay connected for hours but then when sending an email it will error and say cannot connect to gmail server. While at same time not saving the email she just wrote. not is send or drafts. Her phone works fine with gmail. The issue is on two computers and not just in one location as she takes her laptop with her to other locations. She uses imap settings, and it has only started this in last few weeks. We have been forced to setup windows live mail as thunderbird has become unreliable. She prefers thunderbird. She is a school teacher and needs reliable emails. She does not like the web interface of gmail hence thunderbird.

Toutes les réponses (2)

christ1
christ1
  • Top 25 Contributor
more options

What is the exact error message?

elf69
elf69 Auteur de la question
more options

no error is given by user just a pop up in bottom right corner that unable to connect to mail server gmail.

She can be connected for hours not problem then it disconnects. But can work fine for days before it disconnects.

Does not disconnect ever on her android phone using the mail app.

she has two machines, both windows 7 and thunderbird. Both have issues. She is in london and I'm in cornwall so awkward fixing the issue.

But while on team viewer I did see the pop up myself.