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Unable to connect to gmail server intermittently

  • 2 réponses
  • 1 a ce problème
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  • Dernière réponse par elf69

elf69
elf69
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A friend has intermittent issue with thunderbird and gmail server. Sometimes she can stay connected for hours but then when sending an email it will error and say cannot connect to gmail server. While at same time not saving the email she just wrote. not is send or drafts.

Her phone works fine with gmail. The issue is on two computers and not just in one location as she takes her laptop with her to other locations.

She uses imap settings, and it has only started this in last few weeks.

We have been forced to setup windows live mail as thunderbird has become unreliable. She prefers thunderbird. She is a school teacher and needs reliable emails. She does not like the web interface of gmail hence thunderbird.

A friend has intermittent issue with thunderbird and gmail server. Sometimes she can stay connected for hours but then when sending an email it will error and say cannot connect to gmail server. While at same time not saving the email she just wrote. not is send or drafts. Her phone works fine with gmail. The issue is on two computers and not just in one location as she takes her laptop with her to other locations. She uses imap settings, and it has only started this in last few weeks. We have been forced to setup windows live mail as thunderbird has become unreliable. She prefers thunderbird. She is a school teacher and needs reliable emails. She does not like the web interface of gmail hence thunderbird.

Toutes les réponses (2)

christ1
christ1
  • Top 25 Contributor
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What is the exact error message?

elf69
elf69 Auteur de la question
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no error is given by user just a pop up in bottom right corner that unable to connect to mail server gmail.

She can be connected for hours not problem then it disconnects. But can work fine for days before it disconnects.

Does not disconnect ever on her android phone using the mail app.

she has two machines, both windows 7 and thunderbird. Both have issues. She is in london and I'm in cornwall so awkward fixing the issue.

But while on team viewer I did see the pop up myself.