Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

My account was blocked

  • 5 réponses
  • 3 ont ce problème
  • 7 vues
  • Dernière réponse par benchman

more options

I've created my firefox account with the email benchman.logins@tutanota.com. The confirmation link was sent there, but I had problems accessing my account and it was temporarily blocked. Now it is working OK, but my Firefox account is already blocked. I see this message on the login page: "The confirmation email we sent to benchman.logins@tutanota.com was returned and we’ve locked your account to protect your Firefox data." So, that's why I'm writing here. Please resend the confirmation link again.

I've created my firefox account with the email benchman.logins@tutanota.com. The confirmation link was sent there, but I had problems accessing my account and it was temporarily blocked. Now it is working OK, but my Firefox account is already blocked. I see this message on the login page: "The confirmation email we sent to benchman.logins@tutanota.com was returned and we’ve locked your account to protect your Firefox data." So, that's why I'm writing here. Please resend the confirmation link again.

Solution choisie

Hello benchman,

Don't you just hate it when things like this happen .....

Would you please take a look at this article :

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

(you'll have to scroll down some)

'Hope that helps  !

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (5)

more options

Solution choisie

Hello benchman,

Don't you just hate it when things like this happen .....

Would you please take a look at this article :

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

(you'll have to scroll down some)

'Hope that helps  !

more options

Thank you for the response, McCoy! Should I wait 24 hours since I've created the account? Or since the email was returned and my account was blocked?

more options

benchman said

Thank you for the response, McCoy! Should I wait 24 hours since I've created the account? Or since the email was returned and my account was blocked?

I'd say : the latter.

Fingers crossed that everything will be alright then .....

more options

Ok, thank you! Will try tomorrow))

more options

Coming to this re-sync page today solved the issue, I've successfully resent the confirmation email. Thank you for help!