Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Two issues, 1) I can't log in or get reset emails 2) Can't install Dragon Dictation addon.

mttaylor73
mttaylor73
more options

I started out trying to install the Dragon dictation add on and that kept being blocked (or at least that was what I was told). Interestingly, I am now using Dragon dictation on the Mozilla website without a dictation box. Does that mean it will work throughout Firefox? However, when I was trying to login for support I could not get in. I asked for a reset of username and password via the clickable links, but nothing arrived. I just solve before making this email that my initial password may not have been proper because it did not include a number. I don't remember that being a problem yesterday when I first signed up. Please help.

I started out trying to install the Dragon dictation add on and that kept being blocked (or at least that was what I was told). Interestingly, I am now using Dragon dictation on the Mozilla website without a dictation box. Does that mean it will work throughout Firefox? However, when I was trying to login for support I could not get in. I asked for a reset of username and password via the clickable links, but nothing arrived. I just solve before making this email that my initial password may not have been proper because it did not include a number. I don't remember that being a problem yesterday when I first signed up. Please help.

Solution choisie

Hi mttaylor73, unless something changed recently, the support site still has a separate login system and doesn't use your Firefox Account login. Someday it will be all be unified...

I am not familiar with the Dragon dictation add on. Can you get the exact wording of the message you got and update us with that? You might also check their support site in case this is a known issue with an obvious workaround.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Solution choisie

Hi mttaylor73, unless something changed recently, the support site still has a separate login system and doesn't use your Firefox Account login. Someday it will be all be unified...

I am not familiar with the Dragon dictation add on. Can you get the exact wording of the message you got and update us with that? You might also check their support site in case this is a known issue with an obvious workaround.

mttaylor73
mttaylor73 Auteur de la question
more options

Here is what I keep receiving.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi mttaylor73, thank you for the screenshot. I think the file is okay, it installed for me:

URL: https://dnsriacontent.nuance.com/15/setup/ffinstall.html File name: https://dnsriacontent.nuance.com/15/ff/DgnRiaFF.xpi

Name: Dragon Professional Web Extension Version: 1.40.0.5 Last internal update date: May 16, 2018

Sometimes users get the "corrupted" message when an installation redirects, but as far as I can tell, that doesn't occur with this one. Do you have any filtering add-ons or security software that could be modifying files retrieved in Firefox?