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GoDaddy webmail will not login with Firefox, fine on other browser and just shows circle error like processing

  • 2 réponses
  • 1 a ce problème
  • 39 vues
  • Dernière réponse par cor-el

JackD3
JackD3
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login page for GoDaddy webmail loads but after entering credentials just see the circling error like it's processing and never logs in. Same works fine in both Chrome & internet explorer.

login page for GoDaddy webmail loads but after entering credentials just see the circling error like it's processing and never logs in. Same works fine in both Chrome & internet explorer.

Toutes les réponses (2)

Shadow110
Shadow110
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Hi, please try : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Performance > Uncheck to view)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

There is security software like Avast/AVG, Kaspersky, BitDefender, ESET & sometimes McAfee that cause issues. If running one of the above this could be the issue. If this does not apply and Safe Mode did not work please :

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or cookies that are blocked.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window