Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Firefox crashes

  • 3 réponses
  • 1 a ce problème
  • 4 vues
  • Dernière réponse par FredMcD

more options
Firefox keep on crashing when running Candy Crush Saga in Facebook https://crash-stats.mozilla.com/report/index/bp-cd759272-c1f0-4705-a7af-df2ae0181029 https://crash-stats.mozilla.com/report/index/bp-42e6c141-9034-4814-b498-25c160181025 https://crash-stats.mozilla.com/report/index/bp-f5fcb287-293a-45ef-bbd9-5e5da0181025 https://crash-stats.mozilla.com/report/index/bp-6f9c7521-8429-44d5-8c41-4a3390181024 https://crash-stats.mozilla.com/report/index/bp-c8e645e1-5af3-4269-816f-0f5ec0181023

Solution choisie

bp-cd759272-c1f0-4705-a7af-df2ae0181029 bp-42e6c141-9034-4814-b498-25c160181025 bp-f5fcb287-293a-45ef-bbd9-5e5da0181025 bp-6f9c7521-8429-44d5-8c41-4a3390181024

Signature: NS_NewLocalFile


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (3)

more options

Solution choisie

bp-cd759272-c1f0-4705-a7af-df2ae0181029 bp-42e6c141-9034-4814-b498-25c160181025 bp-f5fcb287-293a-45ef-bbd9-5e5da0181025 bp-6f9c7521-8429-44d5-8c41-4a3390181024

Signature: NS_NewLocalFile


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

more options

Problem is solved by clear cookie. Thanks!

more options

Glad to help. Safe Surfing.