Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Unexpected response from server after updating to 63.0.1

  • 1 réponse
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par Scribe

BoltStrike
BoltStrike
more options

I just updated to version 63.0.1 and Firefox has stopped working. The home page doesn't load and I get an "Unexpected response from server" error when trying to load any website. Other browsers are working fine, it just seems to be Firefox that stopped working after the update. I have tried the following steps already to troubleshoot the issue, none of them worked:

-Restarting Firefox in Safe Mode -Refreshing Firefox -Removing and adding back Firefox in my firewall -Updating my antivirus -Temporarily disabling my antivirus and firewall

None of them have worked. I also cannot find any useful information on how to check if the Personal Security Manager is installed.

Please help.

I just updated to version 63.0.1 and Firefox has stopped working. The home page doesn't load and I get an "Unexpected response from server" error when trying to load any website. Other browsers are working fine, it just seems to be Firefox that stopped working after the update. I have tried the following steps already to troubleshoot the issue, none of them worked: -Restarting Firefox in Safe Mode -Refreshing Firefox -Removing and adding back Firefox in my firewall -Updating my antivirus -Temporarily disabling my antivirus and firewall None of them have worked. I also cannot find any useful information on how to check if the Personal Security Manager is installed. Please help.

Solution choisie

Hi, try reinstalling Firefox from https://www.mozilla.org/en-US/firefox/all/

If that doesn't work, or if you prefer something a little more thorough, try a Clean Reinstall; this means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location. With Firefox closed, use another browser to download Firefox from https://www.mozilla.org/en-US/firefox/all/ and save the file to somewhere convenient on your computer.

Now delete the Firefox installation folder which should be in one of the following locations -

Windows: C:\Program Files\Mozilla Firefox C:\Program Files (x86)\Mozilla Firefox

Mac: Delete Firefox from the Applications folder.

You can now double click the file you previously downloaded to install Firefox.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (1)

Scribe
Scribe
more options

Solution choisie

Hi, try reinstalling Firefox from https://www.mozilla.org/en-US/firefox/all/

If that doesn't work, or if you prefer something a little more thorough, try a Clean Reinstall; this means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location. With Firefox closed, use another browser to download Firefox from https://www.mozilla.org/en-US/firefox/all/ and save the file to somewhere convenient on your computer.

Now delete the Firefox installation folder which should be in one of the following locations -

Windows: C:\Program Files\Mozilla Firefox C:\Program Files (x86)\Mozilla Firefox

Mac: Delete Firefox from the Applications folder.

You can now double click the file you previously downloaded to install Firefox.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!