Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

I cant open hotmail in firefox 64.0 on 2017 mac running High Sierra

  • 9 réponses
  • 1 a ce problème
  • 64 vues
  • Dernière réponse par McCoy

more options

A couple of weeks ago I discovered I can no longer open my hotmail account. Ive tried numerous times going through my desktop link and also by googling hotmail and trying it that way.It asks me to sign in and after that nothing happens.Previously I just clicked on the sign in box and it did it automatically. Ive searched the web and tried the suggestion of typing in about:config and turning the option of changing the option

    security.ssl.enable_ocsp_stapling to false but that hasnt worked.
Chrome and Safari let me open hotmail without any problems.

Can anyone help? Thanks in advance

A couple of weeks ago I discovered I can no longer open my hotmail account. Ive tried numerous times going through my desktop link and also by googling hotmail and trying it that way.It asks me to sign in and after that nothing happens.Previously I just clicked on the sign in box and it did it automatically. Ive searched the web and tried the suggestion of typing in about:config and turning the option of changing the option security.ssl.enable_ocsp_stapling to false but that hasnt worked. Chrome and Safari let me open hotmail without any problems. Can anyone help? Thanks in advance

Toutes les réponses (9)

more options

Are you getting any error messages? Have you tried https://outlook.live.com/

Have you tried other Microsoft links?

more options

Hi...I reinstalled firefox thinking it might do the trick I also refreshed it.This has made things even worse.For every site I normally visit including hotmail, google,amazon etc I get the attached messages....some of which allow me to add an exception while others dont. So at the moment it is virtually unusable.

more options

Weirdly it lets me access ebay after adding an exception but to no avail since the homepage looks like the attached screenshot

more options

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites


  • MOZILLA_PKIX_ERROR_MITM_DETECTED
  • uses an invalid security certificate SSL_ERROR_BAD_CERT_DOMAIN
  • configured their website improperly

How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER

more options

Thanks for your very helpful reply. I disabled the web and mail shields in avast and hey presto everything worked as it should! Ive now turned them on again and everything is still working...at least for now. Cheers

more options

Hello alphonso49uk,

Would you be so kind as to mark FredMcD's post (the one that solved the problem for you) as Chosen Solution  ? ('Solved the problem' button to the right)

Thank you in advance !

more options

Hello alphonso49uk,

You inadvertently marked my post as Chosen Solution instead of FredMcD's .....

You can rectify it by clicking on the 'Undo' button to the right of that post and then mark FredMcD's post (the one that solved your problem) as Chosen Solution.

more options

Glad to help. Safe Surfing.

more options

I will now flag this thread and ask a moderator to rectify the
Chosen Solution mark.