Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Changed Rogers password. Changed it back. Gmail gets through but not Rogers. Tried Option...Security. "Saved passwords" does not show Rogers. How to add it?

  • 1 réponse
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par Matt

MLKing
MLKing
more options

I don't understand what else is needed besides the question above: "Changed Rogers password. Changed it back. Gmail gets through but not Rogers. Tried Option...Security. "Saved passwords" does not show Rogers. How to add it? Since I changed the Rogers (Yahoo) account password, nothing has restored TB's ability to send & receive email from this account, although email from two google accounts download. The instructions to click through from Options to Security to Saved Passwords reveals that my Rogers account and password are missing. Is something missing from the Help system instructions.

Please tell me how to restore or add the Rogers/Yahoo account and password. Pretty please? With ice-cream and fruit? Thank you!!!!

I don't understand what else is needed besides the question above: "Changed Rogers password. Changed it back. Gmail gets through but not Rogers. Tried Option...Security. "Saved passwords" does not show Rogers. How to add it? Since I changed the Rogers (Yahoo) account password, nothing has restored TB's ability to send & receive email from this account, although email from two google accounts download. The instructions to click through from Options to Security to Saved Passwords reveals that my Rogers account and password are missing. Is something missing from the Help system instructions. Please tell me how to restore or add the Rogers/Yahoo account and password. Pretty please? With ice-cream and fruit? Thank you!!!!

Solution choisie

In order for us to better investigate this issue, we'll need some more information.

Could you please do the following:

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.com and paste the info from your Troubleshooting Information page, then copy the resulting URL.
  3. Open a reply to this post, and paste the link to your troubleshooting information.

Next, we'll need you to provide answers to the following question:

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Solution choisie

In order for us to better investigate this issue, we'll need some more information.

Could you please do the following:

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.com and paste the info from your Troubleshooting Information page, then copy the resulting URL.
  3. Open a reply to this post, and paste the link to your troubleshooting information.

Next, we'll need you to provide answers to the following question: