Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

My passwords won't work, no "Key" symbol next to web address, why?

  • 2 réponses
  • 1 a ce problème
  • 3 vues
  • Dernière réponse par cor-el

joannemca
joannemca
more options

I have checked the saved passwords and they are all there. However, when I click on a web site to visit that requires a user name and password, they will not auto fill. I'm not sure how to fix it. Also, there is no "key" symbol next to where the web address goes. I have a green lock and and i in a circle, that's it. When I typed the address for this site the prompt came up to save the user name and password. This is the first time I have visited here. So the save function is working, the memory function is not. Please help. Thanks - Joanne

I have checked the saved passwords and they are all there. However, when I click on a web site to visit that requires a user name and password, they will not auto fill. I'm not sure how to fix it. Also, there is no "key" symbol next to where the web address goes. I have a green lock and and i in a circle, that's it. When I typed the address for this site the prompt came up to save the user name and password. This is the first time I have visited here. So the save function is working, the memory function is not. Please help. Thanks - Joanne

Toutes les réponses (2)

FredMcD
FredMcD
more options

Are you using any password add-ons/programs?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The Key icon in the location bar will only appear if you have filled and submitted the form on the web page and this name/password combination isn't saved or the name is saved and the password is different (i.e. an update might be necessary).

Can you right-click name and password field on the web page and use "Fill Login" and "Fill Password" to fill the saved login credentials?