Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Tbird labels some emails as Junk

  • 9 réponses
  • 3 ont ce problème
  • 13 vues
  • Dernière réponse par Matt

MilusC
MilusC
more options

I receive many emails from the same address. Tbird labels some, but not all, of these emails as Junk. I click on the email and then click Not Junk. Tbird removes the Jink label but puts it back within a minute or two. How do I tell Tbird that: - Emails from that address are not Junk - Emails are not Junk when I click Not Junk

I receive many emails from the same address. Tbird labels some, but not all, of these emails as Junk. I click on the email and then click Not Junk. Tbird removes the Jink label but puts it back within a minute or two. How do I tell Tbird that: - Emails from that address are not Junk - Emails are not Junk when I click Not Junk

Toutes les réponses (9)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Using Yahoo/verizon/ATT/AOL are we.

MilusC
MilusC Auteur de la question
more options

Matt said

Using Yahoo/verizon/ATT/AOL are we.
MilusC
MilusC Auteur de la question
more options

Matt - Don't know what "Using Yahoo/verizon/ATT/AOL are we." means.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

MilusC said

Matt - Don't know what "Using Yahoo/verizon/ATT/AOL are we." means.

Well who is you mail provider. Clearly not any of my guesses.

MilusC
MilusC Auteur de la question
more options

Sorry. AOL is the e-mail provider.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

So it clearly is one of my guesses.

Marke no mistake. AOL is now Yahoo, as is Verizon, ATT and British telecom among others. AOL Verizon and Yahoo are all owned by the same company. So questions and answers for any of them apply to all of them. Just as Hotmail, MSN and outlook.com are all the same thing.

Thunderbird has been patched so the next release in a few months will use the same IMAP labels on Yahoo accounts that Yahoo have chosen to use to the issue will go away then. Until then Yahoo insists that they know better and will keep making what they think is spam spam and putting it in the bulk mail folder with no way to opt out of their spam filtering. Sorry.

MilusC
MilusC Auteur de la question
more options

Thanks. Hope it works.

Kostenzer
Kostenzer
more options

I`m using thunderbird 60.8.0 and have exact the same issue. Some mails are marked as spam. If removing the spam sign, it appears some time later again. Telling AOL is Yahoo now is no solution for this problem.

Regards

Rob

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Kostenzer said

I`m using thunderbird 60.8.0 and have exact the same issue. Some mails are marked as spam. If removing the spam sign, it appears some time later again. Telling AOL is Yahoo now is no solution for this problem. Regards Rob

When you are dealing with a rogue provider (yahoo) who apparently fail to understand the product they claim to be expert at (email) it is quite relevant.

You issue is Yahoo. So get a mail provider that works, that is the solution. Try GMX, they know what they are doing and do it well.

You might want to manually update to Thunderbird 68.0 which contains yet another raft of changes to accommodate the fact Yahoo are NOT standards compliant. It might work for you.