Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Uninstalled Firefox but still Installed

  • 4 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par FredMcD

ric982
ric982
more options

Windows 10 system I was changing my default browser from Chrome to Firefox. The Settings>Apps>Default Apps>Brower panel was showing two Firefox Icons. I got different behavior depending on which I selected (e.g. 1 with bookmarks/plugins and 1 without bookmarks/plugs). There was only one Mozilla Firefox and one Mozilla Maintenance Server in Control Panel>Programs and Features. 

I tried uninstalling the two Mozilla programs and now:

No Mozilla programs in Control Panel>Programs and Features. One Firefox icon in Settings>Apps>Defaults Apps>Browser. My firefox icons on desktop are still there and still work. C: Program Files(x86)/Mozilla Firefox is still there.

FYI, I had installed a BitDefender Anti-Tracking and Foxtana extensions.

What should I do now. Still thinking want to uninstall and then reinstall.

Windows 10 system I was changing my default browser from Chrome to Firefox. The Settings>Apps>Default Apps>Brower panel was showing two Firefox Icons. I got different behavior depending on which I selected (e.g. 1 with bookmarks/plugins and 1 without bookmarks/plugs). There was only one Mozilla Firefox and one Mozilla Maintenance Server in Control Panel>Programs and Features. I tried uninstalling the two Mozilla programs and now: No Mozilla programs in Control Panel>Programs and Features. One Firefox icon in Settings>Apps>Defaults Apps>Browser. My firefox icons on desktop are still there and still work. C: Program Files(x86)/Mozilla Firefox is still there. FYI, I had installed a BitDefender Anti-Tracking and Foxtana extensions. What should I do now. Still thinking want to uninstall and then reinstall.

Toutes les réponses (4)

YeshuaB777
YeshuaB777
more options

Try uninstalling using the free version of the program CCleaner. Also if you updated recently you could run into this problem of two Firefox programs check the source of the shortcuts by right clicking and checking the shortcut properties.

FredMcD
FredMcD
more options

You should not use 3rd party programs to clean Firefox as they could remove the wrong data.

ric982
ric982 Auteur de la question
more options

Ok - so I my short cuts were pointing to: "C:\Program Files\Mozilla Firefox\firefox.exe" which opened Firefox 67.0.4. The problem was that this program was not showing in Settings>Apps>Apps and Features.and so I had no way to uninstall.

I ran "C:\Program Files\Mozilla Firefox\Uninstall\helper.exe That took out the directories and short cuts. I then downloaded Firefox from Mozilla using Chrome.

I now have: 1) Control Panel>Programs and Features shows one copy of Firefox. 2) Settings>Apps>Apps Features shows one copy of Firefox. 3) Settings>Apps>Default Apps>Browser has one FIrefox Icon.

I think I've fixed my problem. Thanks

FredMcD
FredMcD
more options

That was very good work. Well done. Please flag your last post as Solved Problem as this could help others with the same problem.