Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

the inbox has disappeared

  • 1 réponse
  • 1 a ce problème
  • 6 vues
  • Dernière réponse par christ1

more options

all of a sudden my inbox is empty, looks like it is deleted. Other folders are not empty. When I look at the directory Users\xxx\AppData\Roaming\Thunderbird\Profiels\fsdsdfsd.default\Mail\xxx\Inbox than the size is 0 byte. Also the Sent file is in this directort and it is close to 1 GB. The Inbox file should be around this size because it contains 10 years of emails. Inbox.msf is 3 kb, the Sent.msf around 2 MB. So it really is deleted, why I dont know.

Can somebody tell me what has happened, and if I can restore it.

all of a sudden my inbox is empty, looks like it is deleted. Other folders are not empty. When I look at the directory Users\xxx\AppData\Roaming\Thunderbird\Profiels\fsdsdfsd.default\Mail\xxx\Inbox than the size is 0 byte. Also the Sent file is in this directort and it is close to 1 GB. The Inbox file should be around this size because it contains 10 years of emails. Inbox.msf is 3 kb, the Sent.msf around 2 MB. So it really is deleted, why I dont know. Can somebody tell me what has happened, and if I can restore it.

Solution choisie

Can somebody tell me what has happened, ...

The most common cause for these kind of problems is anti-virus software. These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

... and if I can restore it.

Do you have a recent backup of your Thunderbird profile folder created before the incident?

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

more options

Solution choisie

Can somebody tell me what has happened, ...

The most common cause for these kind of problems is anti-virus software. These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

... and if I can restore it.

Do you have a recent backup of your Thunderbird profile folder created before the incident?