Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

How many times do I have to download and install Thunderbird? I still get an alert to update

  • 9 réponses
  • 1 a ce problème
  • 14 vues
  • Dernière réponse par sfhowes

more options

I've downloaded and installed this new version of Thunderbird at least once, twice if I did it correctly the first time. I still get an alert stating that Thunderbird can't update to the latest version.

I've downloaded and installed this new version of Thunderbird at least once, twice if I did it correctly the first time. I still get an alert stating that Thunderbird can't update to the latest version.

Modifié le par Wayne Mery

Solution choisie

Are you using Kaspersky ?

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (9)

more options

You are not alone, there are a couple of other folks reporting basically the same thing. I have no idea why.

What version is reported in the Help menu > About Thunderbird dialog. Does it report as "Up to date" there as well?

more options

Thank you for getting back to me. I lost the initial responses to my inquiry in an avalanche of e-mails.

My current version of Thunderbird is 68.1.2 (32-bit). The application tells me that I'm up to date, but I still get the same alerts. I don't get them every day, it seems to be random. So far, today seems to be an alert free day, but there is no telling what will transpire later as the day wears on.

By the time you read this I will have updated this app 3 times...

Modifié le par Mike

more options

See if the procedure here eliminates the alerts. The current version is 68.2, so the notifications may be valid. The status of updating from Help/About TB or autoupdates is currently an off and on affair.

more options

sfhowes

Thank you for contacting me and providing more information about this issue. I wish I could, at this moment, confirm that the latest fix was exactly that, a fix. Unfortunately the update alert has struck again. I've installed at least 4 fresh copies of Thunderbird to no avail.

Thanks, Mike

more options

Solution choisie

Are you using Kaspersky ?

more options

Hello Wayne,

Yes I have Kaspersky. Should I remove it or just disable it and reload Thunderbird?

more options

I thought I had this thing solved. I disabled Kaspersky, loaded the update then enabled Kaspersky. It seemed to have worked for a couple of days then I got that alert again.

more options

I'm also having the same problem. I have 68.2.2 and I also use Kaspersky. Why won't the update just install itself? Why is a download required every time?

more options